OUR TECH STACK

Business Process Outsourcing

Aasytech Solutions delivers end-to-end Business Process Outsourcing (BPO) services designed to help businesses scale faster, operate leaner, and stay laser-focused on their core goals. By combining skilled talent from India with strong delivery governance aligned to UK and international standards, Aasytech enables organisations to reduce operational costs without compromising on quality, security, or performance.

Our BPO offerings cover both front-office and back-office operations, including customer support, data management, finance & accounting assistance, HR processes, lead generation, and industry-specific support functions. Every engagement is built around clearly defined SLAs, measurable KPIs, and transparent reporting—so clients always know how their outsourced operations are performing and where value is being created.

What truly sets Aasytech Solutions apart is our custom-first approach. We don’t believe in one-size-fits-all outsourcing. Instead, we analyse your workflows, compliance needs, and growth plans to design a BPO model that fits your business—whether you’re a startup looking for cost efficiency or an enterprise seeking reliable scale across time zones.

With a strong emphasis on data security, process optimisation, and continuous improvement, Aasytech Solutions becomes more than just an outsourcing vendor—we act as a long-term operational partner. The result is smoother processes, happier customers, improved turnaround times, and a measurable boost to overall business efficiency.

 

Customer Service & Support Outsourcing

Included:

  1. Multichannel support (phone, email, live chat, social)

  2. Tier-1 & Tier-2 troubleshooting

  3. CRM ticket management

  4. Customer satisfaction tracking (CSAT/NPS)

  5. After-sales support and returns handling

  6. 24/7 or business hours coverage options

Technical Helpdesk & IT Support

Included:

  1. Remote desktop support

  2. Software and hardware issue resolution

  3. Knowledge-base creation & updates

  4. Incident prioritisation & escalation

  5. SLA adherence tracking

  6. Service reporting & analytics

E-Commerce Order & Returns Processing

Included:

  1. Order fulfilment coordination

  2. Returns & exchanges handling

  3. Inventory status updates

  4. Tracking number entry & customer notification

  5. Refund validation & reporting

  6. Integration with Shopify/Magento/WooCommerce

Finance & Accounting Outsourcing (FAO)

Included:

  1. Accounts payable & receivable

  2. Invoice processing & reconciliations

  3. Bank statement posting

  4. Financial reporting

  5. Month-end closing support

  6. Compliance checks and audit support

Human Resources & Recruitment Outsourcing

Included:

  1. Job posting & candidate sourcing

  2. Screening calls & shortlisting

  3. Interview scheduling

  4. Offer letters & onboarding admin

  5. Payroll support

  6. HRIS/ATS administration

Data Entry & Back-Office Processing

Included:

  1. Document digitisation

  2. Data cleansing & validation

  3. Spreadsheet & database updates

  4. PDF to Excel conversion

  5. Form processing

  6. Quality checks & audit trails

Lead Generation & Appointment Setting

Included:

  1. Target market research

  2. List building (segmented)

  3. Outbound calling & emailing

  4. Lead qualification

  5. CRM input and follow-ups

  6. Appointment scheduling for sales teams

Social Media Management & Community Support

Included:

  1. Content calendar planning

  2. Posting across platforms

  3. Customer comment moderation

  4. Social listening & sentiment reporting

  5. Monthly performance analytics

  6. Campaign support (paid & organic)

Compliance & Risk Monitoring Services

Included:

  1. Regulatory research (GDPR, PCI, FCA guidelines)

  2. KYC/AML checks

  3. Internal audit support

  4. Policy documentation

  5. Incident reporting workflows

  6. Risk scoring dashboards

Compliance & Risk Monitoring Services

Included:

  1. Regulatory research (GDPR, PCI, FCA guidelines)

  2. KYC/AML checks

  3. Internal audit support

  4. Policy documentation

  5. Incident reporting workflows

  6. Risk scoring dashboards